Refund policy
Return and Refund Policy
shopwizard — shopwizard.shop Last updated: October 30, 2026
An order at shopwizard never closes the door behind it. This policy explains the free 30-day returns, the refund timeline, and the terms that connect them.
The Ground We Stand On
- 30 calendar days from delivery to return, at no cost;
- Return postage and restocking fees: unknown here;
- Refunds arrive in 3-7 business days;
- Sales tax, VAT, and customs duties: filed on our sheet, never yours.
Thirty Days, Counted From Arrival
The window opens on the delivery date and runs 30 calendar days. Anything requested inside it returns at zero cost to you.
Items That Return Easily
- Unused, unworn, and unwashed;
- Original packaging, tags, and every accessory intact;
- An order number or another proof of purchase at hand.
Items That Stay Sold
- Gift cards;
- Goods sold as "Final Sale" or "Clearance";
- Custom-made or personalized pieces;
- Items damaged through misuse after delivery.
The Return, Drawn in Four Steps
- Step one: the email. Your order number and reason go to .
- Step two: the confirmation. Within 24-48 hours we verify eligibility and reply with prepaid return instructions and a label.
- Step three: the handoff. Pack the item securely and give it to the carrier.
- Step four: the refund underway. It begins at the carrier's first scan — warehouse arrival has no vote in your timeline.
One Wait Before the Post Box
Ship nothing until our reply lands. Parcels sent unarranged cannot be matched to an order and may forfeit their refund.
Refunds, Laid Bare
The Standard Arrival
Approved refunds return to your original payment method, normally within 3-7 business days; a few banks post a touch slower.
Taxes: Filed on Our Sheet
Sales tax, VAT, and customs duties — on orders, returns, or refunds — never reach shopwizard customers. We carry the whole load.
A Credit That Hasn't Come?
Seven business days past approval, nothing showing?
- Read your bank or card statement once more;
- Ask your bank whether the credit is pending;
- Email and we will begin the trace.
Resolutions Beyond Returning
Another Cut of the Item
Need a different size or color? Order fresh and return the original — quickest — or request a direct exchange, arranged free once your return is approved.
When the Parcel Disappoints
Damaged, faulty, or plainly wrong? Photo plus order number within 7 days of delivery, then your pick: free replacement or full refund. Usually nothing travels back.
Canceling Before Dispatch
Cancel any time before the carrier collects for a complete refund. After dispatch, the 30-day return above takes over.
Where the Page Ends
— a person reads every message, without exception.